RCI has won nine awards at the 2014 ARDA Awards Gala Dinner held in Las Vegas, including three coveted ACE awards.
April 11, 2014 by Steve Adams - article courtesy of RCI Ventures
Among the three key accolades was the prized ACE Customer Service: Industry Partner award, which was presented to RCI for its commitment to delivering the best service to its customers around the world.
“We are ecstatic to once again take home the ACE Customer Service Award,” said Gordon Gurnik, president of RCI.
Service and assistance
“Customer satisfaction is our number one priority at RCI, and we are committed to listening to, engaging and servicing our customers in whatever way is most convenient and accessible for them. Whether helping a customer online or on the phone, RCI vacation guides consistently provide prompt, friendly service and assistance to make it easy to book amazing vacations all over the world.”
The continued evolution of RCI’s customer service department ensures consistent satisfaction through the use of modern tools such as the Click to Chat online service, which gives customers immediate access to a representative when online, and 22 on-site RCI associates in the U.S. RCI also has a team of traveling associates throughout Europe that provides member servicing and problem resolution in a face-to-face setting.
RCI’s Tara Bergeron won the ACE Spirit of Hospitality Award. Bergeron has significant industry experience and now applies this expertise to RCI’s Online Tour Generation program. Working to support affiliates’ growth, Bergeron identifies and connects them with leads for new potential vacation owners. She is known for her energy, professionalism, competence and poise.
RCI associate Amy Self was part of a group that took home the ACE Volunteer of the Year Award for her involvement in the ARDA LEAPS Leadership Development Task Force. ARDA LEAPS is a one-year program for individuals at various management levels designed to develop and educate future leaders committed to serving ARDA and the shared vacation ownership industry.
RCI was also recognized with the following awards:
- Newsletter Electronic Format: RCI Newsletter for Affiliates’ Staff, RCI
- Magazine Advertisement: RCI’s What’s Next Campaign, RCI
- Direct Mail: Points Beginning Use Year (BUY) Campaign, RCI
- Sales Center Materials: RCI Presenter, RCI
- Mobile Website or App: RCI Affiliates app for the iPad , RCI
- Video Production, Other: RCI ARDA ’13 Booth Teaser, Lenz-works Productions
“On behalf of everyone at RCI, we’re thrilled to have won nine ARDA Awards today,” continued Gurnik. “This impressive collection of awards stands as a testament to the great work being done throughout the company from graphic design, advertising and marketing campaigns to video production and mobile app development.
“We will continue working on behalf of our subscribing members and affiliates, and we’re excited to help make timeshare the preferred choice of travelers everywhere.”